• Terms and conditions

    This website is carried out under the trade name Oficina Primavera by Cândida Brites, under VATIN number PT244767882 ("us"/"we"/"our"/"Oficina Primavera").

     

    These terms and conditions hereinafter the "terms", together with any documents herein mentioned set forth and regulate the use of www.oficinaprimavera.com, as well as the the placement of orders of products and services advertised through the website. By using this website or placing an order through us, you will enter into a contract with us and consent to being bound by these terms. You also warrant being at least 18 years old and legally capable of entering into binding contracts.

     

    As these terms may be amended it is your responsibility to be informed of those in force at the time you use this website and place your order. These terms do not affect your statutory rights.

    Waiver

    If we fail, at any time during the term of the contract, to insist upon strict performance of any of your obligations under the contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the contract or the terms.

    Severability

    If any of these terms or any provisions of the contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    Product and service availability

    All the products displayed on our website as well as the services advertised here are created after an order placement on your side and subsequent order confirmation on ours, being subject to our availability to provide you these products and services in a timely manner. No contract in respect of any items will exist between you and us until your order has been expressly accepted by us. In the event of supply difficulties we reserve the right to not provide you products or services, contacting you as soon as possible.

  • Ordering printed products

    In order to buy printed products please contact us through this form or via email and:

    1 - Tell us the name of the products you wish to buy.

    2 - Mention the number of units you need. Keep in mind that for menus, seating charts and table numbers we need the actual numbers of guest and tables.

    3 - Include the complete text you wish to see applied to them in accordance with the text limitations mentioned on their pages.

    4 - Include your delivery address. If you'd rather pick up your order in Figueira da Foz, please tell us.

     

    We reply to emails manually and usually respond within 24 hours (on working days). After receiving a payment request of 50% of the total amount through PayPal you will know your order has been accepted. Once the payment is collected we will start personalising the products with your details and some days later you will receive a screen proof of the personalised products for review, being entitled to request any amendments if needed. You have up to 2 amendment opportunities included in the products' price. Additional amendments will be charged separately at an hourly rate.

     

    After your final validation, you will be requested to pay the remainder 50% of the estimated price, including shipping costs. Once we collect the payment, we will print, finish and ship your order to you through signed for mail.

    Production timeframe

    The type of personalisation described on each product page will be as prompt as the email exchange between you and us, but will also depend on our workload. In most cases text customisation, reviews and eventual amendments will take between 72 hours and 2 weeks. Printing and finishing your order will take between 1 to 2 extra weeks (excluding delivery), depending on the complexity of the finishings and our current workload.

  • Ordering digital products

    In order to buy digital products please contact us through this form or via email and:

    1 - Tell us the name of the products you wish to buy.

    2 - Include the complete text you wish to see applied to them, complying with the text limitations mentioned on their pages.

     

    We reply to emails manually and usually respond within 24 hours (on working days). After receiving a full payment request through PayPal you will know your order has been accepted. Once the payment is collected we will start personalising the products with your details and some days later you will receive a screen proof of the personalised products for review, being entitled to request any amendments if needed. You have up to 2 amendment opportunities included in the products' price. Additional amendments will be charged separately at an hourly rate.

     

    After your validation, we will prepare your files for professional printing and email them to you through WeTransfer. WeTransfer will send you a hyperlink that will allow you to download the files through its website, https://wetransfer.com/. Please note that your files will only be available for a limited timeframe on WeTransfer - that timeframe will be specified on the email sent by them on our behalf.

    Personalisation timeframe

    The type of personalisation described on each product page will be as prompt as the email exchange between both sides, but will also depend on our workload. In most cases text customisation, reviews, eventual amendments and sending of the files will take between 72 hours and 2 weeks.

    Keep in mind!

    We will prepare your files for professional printing as trade printers guarantee the best performance of their equipments. They will correct any misalignment when printing on both sides of a sheet and help you choose the best paper for your needs. If you decide to have your files printed at a print shop or at home we will not be held responsible for any misrepresentation of colour on the printed product, for misalignment when printing on both sides of a sheet or for poor printing performance due to inadequate choice of paper. In such scenario we would be unable to help you.

  • Ordering bespoke services

    If you wish to order a bespoke project please contact us via email and:

    1 - Describe the type of products you want us to create and state whether they are to be supplied in digital format or printed.

    2 - Explain the concept and colours you wish to see applied to your products, attaching images or linking to a Pinterest board. If you are still unsure about what to do please tell us so we can discuss the details before proceeding.

    3 - Mention the number of units for every item you need. Keep in mind that for menus, seating charts and table numbers we need the actual numbers of guests and tables, do have an estimate on those.

    4 - Tell us your wedding date and country (for shipping).

    5 - We strongly encourage you to disclose your stationery budget upfront so we can offer you the best solutions based on your expectations vs budget.

     

    Once we have all of the above, you will receive an estimate within 1 week. Your estimate will state development, production and delivery costs, as well as the number of reviews/amendments included and estimated duration. In order to accept it, please do so via email.

     

    You will be requested to pay 50% of the estimated amount upfront. After honouring your payment we will start working on the concept of the project and draw some sketches. After your validation of sketches and colours, we will create the final artwork and make all of the proofs and amendments deemed necessary.

     

    After your final validation, you will be requested to pay the remainder 50% of the estimated amount. Once that payment is collected we will print, finish and ship the products to you through signed for mail. If you would rather pick them up, please let us know beforehand. Projects in digital format will only be prepared for professional printing and emailed to you through WeTransfer after the aforementioned payment.

    Timeframe for bespoke services

    Each project differs from others in matters of complexity and associated number of reviews, which will both dictate the timeframe for its execution. As a rule of thumb you should allow a minimum of 3 to months to undertake such projects.

    Validity of the estimate

    Estimates are valid for 1 month unless otherwise specified, counting from the date they are sent to you.

    Keep in mind!

    Due to the unique nature of certain requests please keep in mind that whenever an estimate is provided, its terms will complement these, prevailing upon them as well.

  • Prices and payments

    Prices

    The prices on this website are listed in euros (€) and include VAT. Prices are liable to change at any time, but these changes will not affect orders in respect of which we have already sent you an order confirmation. Shipping costs can be consulted in the "Deliveries and postage" section of these terms.

    Payments

    Payments shall only be regarded as such once they have been irrevocably honoured. Your digital files will only be emailed to you after the total due amount is paid in full. Your printed products will only be produced and shipped to you after we receive full payment of all sums due, including delivery charges.

     

    We reserve the right to cancel any order or purchase whose payment is not honoured within 2 weeks after a payment request, as well as to not reimburse you of any amount previously paid. In order to prevent this from happening, do inform us of attenuating circumstances beforehand.

    Payment Method

    Payment requests will be made through PayPal and payments shall be made through its website, https://www.paypal.com/.

  • Rush services and extra reviews

    The number of reviews included in each type of product can be consulted in "ordering printed products" and "ordering digital products". The number of reviews deemed necessary for a bespoke service will be laid out in its estimate. Extraordinary amendments and requests will be charged at an hourly labour rate of 11 euros.  Production costs relating to add-ons to the original order will be added to the original costs listed in the estimate.

     

    The estimated project duration will also be laid out in the estimate. We may accommodate rush requests. Rush fees range from 25% to 100%. Extraordinary requests and rush services are always subject to our availability to perform them.

  • Deliveries and postage

    Deliveries will be signed for and made though CTT, the Portuguese postal services.

    Portugal - up to 3 days

    Weighing less than 500 g - 4,45 €

    Weighing between 500 g and 2 kg - 7 €

    Europe* - from 3 to 7 days

    Weighing less than 1 kg - 12,90 €

    Weighing between 1 kg and 2 kg - 19,25 €

    Rest of the world - from 7 to 14 days

    Weighing less than 1 kg - 20,35 €

    Weighing between 1 kg and 2 kg - 28,85 €

    * The postal services (CTT) consider only the following states as part of Europe:

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Romania, Slovakia, Slovenia, Spain and Sweden.

     

    Items for delivery outside of Portugal may be subject to taxes, customs duties and import fees. As the importer in the destination country you are fully responsible for all import fees.

     

    You can also arrange to pick up your order free of charge in Figueira da Foz. If you would rather do so please mention the pick up as of ordering products and before payment processing.

  • Cancellations and returns

    Cancellations

    In order to cancel an order you must notify us in writing immediately. No refunds will be granted to cancellations made after the work relating to a given payment has been started. Payment fees charged by PayPal shall not be refunded under any circumstances.

    Right of withdrawal

    You have the right to withdraw from a purchase within 14 days after its delivery. The cooling-off period and right of withdrawal apply only to non-personalised and non-perishable physical goods available in stock. You will be the sole responsible for all return costs and those shall not be restituted. You are bound to ensure that the parcel being returned will arrive to us no longer than 30 days after its delivery at your address, in mint condition and including all its original packaging and instructions as well as every other document accompanying the items. If we don't receive the parcel within the 30-day timeframe, if the products present signs of having been used or if some of its parts are missing we reserve the right to not reimburse you.

     

    Keep in mind that you cannot cancel the contract or withdraw from orders of items made to your specifications or clearly personalised, such as stationery displaying your name or event details. The cooling-off period and right of withdrawal do not cover the purchase of digital products.

  • Faulty products and refunds

    Transportation accidents

    The items will be at your risk from the time of delivery. If there is any sign of damage to the packaging at the time of delivery the goods must be inspected in front of the courier and, if the order has sustained any damage whatsoever you must refuse and return it to the courier. You must then notify us as soon as possible so we can reprint your order free of charge.

    Written content

    You are fully responsible for revising every single screen proof provided to you, in order to detect any anomaly related to written contents, including but not limited to:

    - Spelling, grammar or usage mistakes.

    - Typos and preferred formatting.

    - Information’s such as dates, times, places, actions and intervenients.

    - The correct way of writing any language, other than Portuguese (Portugal).

     

    If you detect any anomaly do communicate it to us promptly, in order for it to be corrected.

     

    In the event that you detect any issues only after the production of the products, we will scan the last proof sent to you. In the event that the same problem is present on the proof, having you had the chance to detect and report it, there are no grounds for a complaint or refunds. On the other hand, if the anomaly is found on the final product but not on the final proof, we will reprint your order free of charge.

    Refunds

    If you feel there are any discrepancies with your order, these must be communicated within 24 hours after the delivery, in writing. It is your responsibility to ensure the order is returned to us within 30 days after the date it was delivered at your address. If we don't receive the faulty order within the 30-day timeframe or if some of its parts are missing, we reserve the right to not reimburse you.

     

    You are due to incur in all return expenses. Those will be later reimbursed to you together with the amount paid for the order. The reimbursement is limited to the total amount paid for the products, plus original shipping costs and standard delivery costs for returning the order. The refund of the items will be at our sole discretion and will only be made either if the stationery is faulty or does not meet the specifications of your order.

  • Expectable variations

    Colours

    We aim to represent the colours of all products available for order as faithfully as possible however, due to different monitor calibration settings, printed colours may slightly differ from those displayed on screen.

    Finishing process

    All of our printed products are finished by hand so slight variations may occur. Such variations attest the craftsmanship in their making and should be cherished, instead of being considered as faults.

    Handling and storing

    Due to the delicate nature of paper, care should be taken when handling our products and storing them – always do so in a completely dry place, away from strong light and heat sources – you will receive your products in perfect condition and we cannot be held responsible for any damage caused after you have signed for them.

  • Events outside our control

    We will not be liable or responsible for any failure or delay to perform any of our obligations when caused by events outside our reasonable control. Such events include in particular, but without limitation:

     

    - Natural disasters and other calamities.

    - Strikes, lockouts, civil commotion, and riots.

    - War or threat of war, terrorist attack or threat of terrorist attack.

    - Impossibility of using public or private transportation as well as public or private telecommunication networks.

    - Difficulties in obtaining materials or outsourcing services and equipment breakdowns.

    - Decrees, regulations or restrictions imposed by any government.

    - Any shipping, postal or other relevant transport strike, failure or accidents.

     

    Our obligation to perform will be suspended for an extent of time equivalent to the duration of the event outside our control. We will use our reasonable endeavours to bring such event to an end or to find a solution by which our obligations under the contract may be performed in spite of it.

  • Intellectual property

    Unless otherwise stated, Cândida Brites is the exclusive owner of all design rights and content displayed on this website, including but not limited to layouts, colour schemes, graphic styles, writing, illustrations, photographies and videos. Any unauthorized use of our trademarks, logos, slogans, screen shots, copyrighted materials or any branded features is strictly prohibited. You may not download the content, copy, distribute, transmit, reproduce, publish or commercially exploit or create derivative work without express written authorisation given by Cândida Brites.

     

    We reserve the right of using images of bespoke projects for the purpose of promoting of our products and services. Your contacts and addresses will be either changed or hidden.

    Non-commercial and No Derivatives License

    The Non-commercial and No Derivatives License of our products will only pass onto you once we receive full payment of all sums due in respect of the items, including postage. You may not copy or otherwise reproduce physical products purchased from us in any way. You may not edit digital products nor may you redistribute them to anyone other than your event guests. You may not in any way profit or allow anyone else to profit from the products you purchased from us. You may not create derivative content from our own content.

  • Privacy and data protection

    We will not share your personal information and contacts with third parties. The information you pass onto us enables us to supply you with goods and services, to invoice you and contact you concerning your orders.

     

    When using our site you accept that communication with us will be mainly electronic and that we will contact you by e-mail. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  • Viruses and other cybercrimes

    You may not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access or to attack either this website or its host server. By breaching this provision you may commit a criminal offence.

     

    We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

  • Law and jurisdiction

    The use of our website and the contracts for the purchase of items through us will be governed by Portuguese law. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

  • Consumer disputes

    In the unlikely event that you are dissatisfied following the conclusion of our complaints handling procedure, you may be entitled to seek to settle the consumer dispute with us out-of court, through the EU platform for online dispute resolution available at http://ec.europa.eu/consumers/odr/.

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